Every business or tourism service provider must assign a COVID-19 Response Officer. The Response Officer is the designated focal person in a business or service provider responsible to assure a reliable flow of information. In addition, the Response Officer is responsible for the proper implementation of all protocols, standards, and standard operating procedures applicable to the tourism business or tourism service provider. The tourism business or tourism service provider must also clearly define the roles and responsibilities of staff.
p. 36-39 COVID-19 Manual
