All employees must be provided with training on the guidelines and their specific roles. In fact, the ability of the tourism business or tourism service provider to prevent transmission and respond to suspect cases is greatly influenced by the actions, knowledge, capacity, and proper training of all employees. While the guidelines are critical to outline the steps to maintain a safe environment, employees need to be trained in their implementation. Regular evaluation of the effectiveness of the implemented guidelines must be carried out, which might result in improvements.
p. 38-39. COVID-19 Manual
