Downloads & Resources

Jahzeen's online library

This page contains valuable resources and downloads from Jahzeen online training platform in digital/print format. The page contains links to preview and download various COVID-19 related tourism operational content such as the COVID-19 Tourism Operations Manual for Palestine, graphic illustrations and printable signage in different languages. 

This page does not contain links to download personal certificates. If you have successfully completed any Jahzeen training, you may only download your personal certificate from your profile page

COVID-19 Tourism Operations Manual

The manual is the mandatory standard for tourism operation in Palestine and must be followed by all businesses active in Palestinian tourism sector. It is available both in Arabic and English, and can be downloaded or previewed online on Jahzeen.

#Jahzeen Signage

Available for print in 12 languages

#Jahzeen Forms

Official forms used by different tourism businesses for logging and tracking infections during the COVID-19 pandemic. Click on the form to download an empty copy. 


The customer log is an important document for contact tracing in case of a COVID-19 infection


The travel history log is an important document for contact tracing in case of a COVID-19 infection.


The employees screening log is an important document to prevent COVID-19 infections among tourism employees, staff and workers in Palestinian tourism businesses.

#Jahzeen Illustrations

100+ COVID-19 related instructive illustrations
 More coming soon on #Jahzeen!

The design elements on Jahzeen were provided by the GIZ project „Promotion of Sustainable Tourism in Tunisia“, financed by the German Federal Ministry for Economic Cooperation and Development (BMZ) and the European Union (EU) within the framework of the programme Tounes Wijhetouna (“Tunisia – Our Destination”). The graphic elements were initially designed by the Marketing & Advertising Agency Adwizer in Tunis and adapted and further developed by graphic designer Husam Kaloti, Jerusalem.