About COVID-19
Basic Personal Hygiene & Personal Protective Equipment
Basic Hygiene Standards
Occupational Safety & Health
Safe Hygiene
Physical Distancing
Enhanced Cleaning
Communication Strategy

Mandatory hygiene standards for visitors

The following hygiene standards are mandatory for all visitors, tourists, clients, customers and others (hereafter summarised as “visitors”).

Visitors can be excluded from a tour or be denied services including transportation, accommodation, eating in restaurants or cafés etc. if they refuse to follow these standards.


  • Visitors must regularly and thoroughly wash hands with soap and water minimum for 20 seconds or clean hands with an alcohol-based (at least 60% alcohol or virucide) hand rub.
  • Visitors must avoid touching eyes, nose and mouth with unwashed hands.
  • Visitors must avoid handshaking.
  • Visitors must follow good respiratory hygiene: Covering their mouth and nose with bent elbow or tissue when coughing or sneezing.

Personal protective equipment (PPE)

  • Visitors are requested to bring their own PPE.
  • Tour operators and travel agents can also provide kits with PPE to their clients and PPE can also be available for purchase during a trip.
  • It is mandatory to assure that any provided PPE meets minimum set standards of quality and has continuously been stored in a proper way to keep it clean.
  • It is absolutely forbidden to reuse PPE.
  • Visitors must wear a face mask when dealing with other persons, when physical distancing cannot be maintained and in enclosed spaces.

Physical distancing

  • Visitors must always maintain a minimum of 1.5-metres distance between persons (except for persons belonging to the same household) including between other visitors, tourism services providers and employees.

Touching objects

  • Visitors should, whenever possible, avoid passing on or touching items or objects.
  • After touching items or objects visitors must clean their hands following hygiene standards and avoid touching eyes, nose and mouth with unwashed hands.


  • Visitors should avoid making waste as much as possible.
  • Individual waste should be disposed of by the visitors and not left behind in vehicles, at touristic sites, restaurants, hotels, and other places where others could contact it.